Return & Refund Policy

Last updated: October 9, 2026

At Purelle, we want you to love what you ordered. If something isn't right, you can return it for free within 30 days of delivery.

1. Return Window
You have 30 days from the date your order is delivered to request a return.

2. Eligibility
To be eligible for a return, items must be:
- Unworn, unwashed and unused
- In the same condition you received them, with all original tags attached
- In their original packaging
- Accompanied by your order number or proof of purchase

Sale items are eligible for return under the same conditions.

3. Non-Returnable Items
- Gift cards
- Items that have been worn, washed, altered or damaged after delivery, or that are missing their original tags

4. How to Start a Return
Email us at info@purelle.shop with your order number and the item(s) you would like to return. Once your return is approved, we will email you a free prepaid return shipping label and instructions within 1–2 business days.

Returns are accepted by mail only, using the prepaid label we provide. Items sent back without an approved return request cannot be accepted.

Returns are sent to our warehouse:
1203 Thompson Park Dr, Baytown, TX 77521, USA

5. Return Shipping Costs
Return shipping is free. We provide a prepaid return label at no cost to you. There is no restocking fee.

6. Refunds
We will email you once we have received and inspected your return and let you know whether your refund is approved. Approved refunds are issued to your original payment method within 5–10 business days. Original shipping charges for the returned items are refunded if your order was charged USPS Standard Shipping and you return the full order.

Please allow additional time for your bank or card issuer to post the refund to your account. If more than 15 business days have passed since your return was approved and you have not received your refund, contact us at info@purelle.shop.

7. Exchanges
We do not offer direct exchanges. The fastest way to get a different size or color is to return the original item for a refund and place a new order for the item you want.

8. Damaged, Defective or Incorrect Items
Please inspect your order when it arrives. If an item is damaged, defective or not what you ordered, email us at info@purelle.shop with your order number and photos of the item. We will send a replacement or issue a full refund, including any shipping charges, at no cost to you.

9. European Union and United Kingdom 14-Day Cancellation Right
Notwithstanding the above, if your order is delivered to the European Union or the United Kingdom, you have the right to cancel your order or return it within 14 days of delivery, for any reason and without giving a justification. To exercise this right, email us at info@purelle.shop with your order number and a clear statement that you wish to cancel. Items must be returned in the same condition you received them, unworn, unwashed and with original tags, and in their original packaging, along with proof of purchase. Approved refunds are issued to your original payment method within 14 days of us receiving the returned items. This right is in addition to, and does not limit, our 30-day return policy.

10. Contact Information
Store name: Purelle
Company name: Zuprice
Business address: 2 Aberfoyle Crescent, Toronto, Ontario M8X 2Z8, Canada
Warehouse and returns address: 1203 Thompson Park Dr, Baytown, TX 77521, USA
Email: info@purelle.shop
Hours: Monday to Friday, 9:00 AM – 5:00 PM Eastern Time (ET)
We aim to respond to all inquiries within 24 hours.