Shipping Policy

Last updated: October 9, 2026

All Purelle orders ship from our warehouse in Baytown, Texas, USA.

1. Where We Ship
We currently ship to addresses within the United States only.

2. Shipping Rates
- USPS Standard Shipping: $4.99 on orders under $50.00
- USPS Free Shipping: free on orders of $50.00 or more

The shipping cost for your order is shown at checkout before you pay. All prices are in US dollars (USD).

3. Processing Time
Orders are processed within 1–3 business days (Monday to Friday, excluding US public holidays). Orders placed after 6:00 PM Eastern Time (ET), on weekends or on holidays begin processing on the next business day.

4. Delivery Time
- Processing time: 1–3 business days
- Transit time: 5–8 business days
- Total estimated delivery time: 6–11 business days

Delivery times are estimates and are not guaranteed. They may be affected by carrier delays, severe weather or peak periods. If your order is delayed beyond these estimates, we will contact you.

5. Order Tracking
Once your order ships, you will receive a confirmation email with your USPS tracking number. You can also track your order at any time from the "Track Your Order" page on our website.

6. Shipping Restrictions
We do not ship to PO boxes, military addresses (APO/FPO/DPO) or freight forwarders. We do not ship outside the United States.

7. Incorrect Addresses and Returned Packages
Please double-check your shipping address at checkout. If a package is returned to us because the address was incorrect or incomplete, or because delivery failed, we will contact you to arrange reshipment. Reshipping costs may apply in these cases.

8. Lost or Damaged Packages
If your package is lost in transit or arrives damaged, email us at info@purelle.shop with your order number. We will work with USPS to investigate and will send a replacement or issue a refund.

If your tracking shows "delivered" but you have not received your package, please check with neighbors and your local post office, then contact us within 7 days of the delivery date so we can help file a claim with USPS.

9. Taxes and Duties
Because we ship within the United States only, no customs duties or import fees apply. Applicable sales tax is calculated and shown at checkout.

10. Changes to This Policy
We may update this Shipping Policy from time to time. The latest version will always be available on this page.

11. Contact Information
Store name: Purelle
Company name: Zuprice
Business address: 2 Aberfoyle Crescent, Toronto, Ontario M8X 2Z8, Canada
Warehouse address: 1203 Thompson Park Dr, Baytown, TX 77521, USA
Email: info@purelle.shop
Hours: Monday to Friday, 9:00 AM – 5:00 PM Eastern Time (ET)
We aim to respond to all inquiries within 24 hours.